Leakage

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1 month 3 weeks ago #45538 by Chelle
Leakage was created by Chelle
I've been noticing that my reward balance is slowly dribbling away.

It's in small amounts, 8¢ here, 20¢ there.

It's been happening on my mother's and my accounts.

Anyone else seeing this?
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1 month 3 weeks ago #45539 by tech-stitch
Replied by tech-stitch on topic Leakage
Not noticed this but will keep an eye out on our FreeUp account that has a balance. Maybe they had an expiration date for those funds? I thought not but who knows.
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1 month 3 weeks ago - 1 month 3 weeks ago #45540 by johnsmith
Replied by johnsmith on topic Leakage

Chelle wrote: I've been noticing that my reward balance is slowly dribbling away.

It's in small amounts, 8¢ here, 20¢ there.

It's been happening on my mother's and my accounts.

Anyone else seeing this?


Yes, I checked after seeing your post and $.49 total missing but I don't know over what time period as I wasn't paying attention. The only reason I knew the proper balance was I had to request the balance when they wiped it out previously as others have experienced on the forum.
In addition, 2 of the family members I signed up to FreeUp mentioned that a short time before their last renewal they had messages like: "Pay up or your service will be terminated" and when I checked- their accounts were fine and renewed properly (even with the incorrect previous Plan name). One has a credit card attached and one does not so no commonality there.

Also, "Leakage"?.... Ewww!
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1 month 3 weeks ago #45541 by Isamorph
Replied by Isamorph on topic Leakage

Chelle wrote: I've been noticing that my reward balance is slowly dribbling away.

It's in small amounts, 8¢ here, 20¢ there.

It's been happening on my mother's and my accounts.

Anyone else seeing this?


This happened to me several months ago when I transferred all but .75 cents of my credit(money)from my free plan to my paid plan and noticed not long after that a few times a small amount had been deducted from the .75 cents and is down to .58 cents now I believe. But the little deductions stopped months ago. I just thought the behavior was accounting voodoo as usual for FU.
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1 month 3 weeks ago #45542 by KentE
Replied by KentE on topic Leakage
No decline on either of our 2 accounts, when looking at screenshots going back to August 2019.
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1 month 3 weeks ago #45543 by st3fx
Replied by st3fx on topic Leakage
Best Guess:

"Leakage" due to conversion from native currency to USD.

За здоро́вье!

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1 month 3 weeks ago #45544 by Chelle
Replied by Chelle on topic Leakage
приятен

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1 month 3 weeks ago #45545 by Chosen
Replied by Chosen on topic Leakage

Chelle wrote: I've been noticing that my reward balance is slowly dribbling away.

It's in small amounts, 8¢ here, 20¢ there.

It's been happening on my mother's and my accounts.

Anyone else seeing this?


Yes! I manage several FreeUp accounts for our group and have been seeing this. In our cases anyway, it was due to data (LTE) overages for the month and those overages were taken from rewards instead of being charged to credit card. In our group cases anyway, LTE is still accessible even though the Free plan data has been eliminated.
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1 month 3 weeks ago #45546 by PEW
Replied by PEW on topic Leakage
Never minded the amount. I have $40.34 now, so I guess I can keep an eye on the amount from now on.

BTW, losing funds for no reason is kind of F-Up.

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1 month 3 weeks ago - 1 month 3 weeks ago #45548 by mmfacemm
Replied by mmfacemm on topic Leakage

Chosen wrote:

Chelle wrote: I've been noticing that my reward balance is slowly dribbling away.

It's in small amounts, 8¢ here, 20¢ there.

It's been happening on my mother's and my accounts.

Anyone else seeing this?


Yes! I manage several FreeUp accounts for our group and have been seeing this. In our cases anyway, it was due to data (LTE) overages for the month and those overages were taken from rewards instead of being charged to credit card. In our group cases anyway, LTE is still accessible even though the Free plan data has been eliminated.


Interesting that would be nice if lte data was available on a payas you go basis. I have $10 left and was going to just port out but if I can get data with my balance that would work.

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