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RoadRanger wrote: There's a pretty clear orientation diagram on the phone - looks like it takes a micro SIM with the corner orientated as shown. You had it in sideways LOL
KentE wrote: So , possibly a bad or damaged SIM card, or a bad SIM slot on the phone. There's a way to test it cheap, by installing a different AT&T-network SIM card. It does not need to be activated-- the phone should still 'read' it, indicate signal strength, etc. (An unactivated SIM may prompt you to activate it-- just ignore it, but it's handy because that definitely tells you it's being read.)
$1 at Target, frequently $1 at Best Buy, Walmart, Dollar General, or some local grocers and drug stores. (Some places may be more expensive, though.)
The Tracfone kit will have 3 SIM cards, for T-Mobile, AT&T. Verizon. Pick the AT&T one. SIM kits from Net10 or Straight Talk will work as well, or a yellow SIM card from h20. (another AT&T MVNO, and these are usually $1 too.)
If the phone won't read that SIM either, you probably need to contact the seller. If it does read the test SIM, call FreeUP, (or the seller) and maybe they'll send you a new one without charge.
Isamorph wrote: Those are some fairly deep grooves on the sim face. Maybe cutting a small piece of electrical tape to size and sticking on to the grooved surface might make a difference.
Also, after installation try rebooting (Completely shutting down and restarting)two or three times and see if the no sim message disappears.