What kind of phone is needed for FreeUp?

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4 months 3 hours ago - 4 months 3 hours ago #42018 by KentE
Another thought--if the nano size SIM is stuck way in there, or at an odd angle....
From the picture in your post above, see the small metal tabs at the bottom of the SIM slot? Those are frequently small leafs of copper, attached at only one end. It's possible for one to become hooked behind the too-small SIM, locking it into place-- and making it hard to get the SIM out without mangling the leaf contact.

Look with a magnifier, and if it appears this is happening, you may need to insert a very thin, but stiff, piece of plastic --underneath-- the SIM, so the SIM will slide over those contacts without catching. One source: some bottled products (household cleaner spray bottles, for example) have a shrink-wrap plastic for the printed label, instead of ink printing. Use a sharp knife to slice it and peel it off the bottle, and then cut a flat strip just slightly narrower (and considerably longer) than the SIM slot, and insert it under the SIM and over the leaf springs. It might take several attempts. Then use the needle suggested to gently drag the SIM over the plastic shim. You might be able to use the needle & gently pull the shim at the same time.
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3 months 4 weeks ago #42020 by dst11

KentE wrote: Another thought--if the nano size SIM is stuck way in there, or at an odd angle.... From the picture in your post above, see the small metal tabs at the bottom of the SIM slot?


You mean those, right?



I'll take a look,

Thanks

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3 months 4 weeks ago - 3 months 4 weeks ago #42021 by KentE
Yes, exactly.
The cage frame for the SIM looks so open and accessible that it seems it should be possible to tease the nano SIM out pretty easily-- only it's obviously not so easy as it appears, or it would already be out!

If the contact leafs aren't hanging it up, pushing on the edge of the first-inserted end of the SIM from the top side (in the pic) should work it part way out. Use a toothpick, or similar, and work back and forth across the leading edge to keep it moving straight. (I use the plastic 'toothpick' from a Swiss Army knife, since it's shape makes it easier to manipulate without rolling.)

Once the metal crossbar gets in the way of pushing further, there should be enough sticking out the last-inserted end to grasp it by the outer edges with fingernails acting as tweezers/pliers. You'll slip off several times, and then it will grip and come out. If you need to use the needle/pin trick to tease it out further, angle the needle/pin/pocketknife blade so that you're pushing into the sim, and try to keep it centered to keep the too-small SIM from cocking to either side, or push again from a different point. (Again, it probably won't work the first time or 2 you try, then it magically well. Just keep teasing it.)

You're not likely to hurt anything with the needle/pin trick. Almost the entire thickness of the SIM card is just the plastic backing to keep it stiff. The actual working part is the metallic pattern on the bottom of the card, and it's only about as thick as aluminum foil..

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3 months 4 weeks ago #42026 by dst11
The nano SIM is out! It was not stuck/hooked in the copper contacts. The needle trick worked. Actually, I couldn't find a needle and used a very very thin flathead screwdriver. I'm not sure but I think they call them screwdriver blades. Anyway, afterwards I put the nano SIM in the micro SIM "ring" (not the full SIM ring) and I inserted it very easily into the SIM card slot.

Unfortunately the phone said 'No SIM card'. I may have destroyed the SIM card! I'll take a look again. The Verizon instructions say "With the gold contacts facing the front of the phone, insert or remove the micro SIM card from its slot while pushing down the gray stopper. The indicator is in the top left of the screen." So, I used the micro SIM ring. The Bell.ca instructions say say "Insert the SIM card with the metal contacts facing down, then slide it into the SIM card slot." I don't think you can insert the full SIM card though. The micro SIM fits very snugly. I'll examine the micro SIM now. I'll try to take a pic too.

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3 months 4 weeks ago - 3 months 4 weeks ago #42027 by dst11
OK, here's a photo of the XP5 with the micro SIM card inserted:



I insert the battery, boot up and it says 'No SIM card'. I rotated the SIM card 180 degrees and inserted it like that. 'No SIM card' again.

I'll try taking a pic of the SIM card alone.

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3 months 4 weeks ago #42028 by dst11
Here's a photo of the SIM card in the micro SIM "ring":



It has some markings from trying to remove it. Do you think I destroyed it? The other side (with the gold surface/contacts) is unblemished.

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3 months 4 weeks ago - 3 months 4 weeks ago #42029 by SuccessOne
I think you put in the sim in reverse. Looking at the word Sim written in the rectangle shape, the 45-degree cut corner is on the upper left corner not the lower right corner as you've inserted. Try to insert as according to the the shape that has the word "Sim" printed in.

If trying various different sim positions and phone still not recognized it, then the sim card may be damaged or defective. Get another one or seller may send you a replacement if you let the seller know about the situation.
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3 months 4 weeks ago - 3 months 4 weeks ago #42032 by dst11
I rotated the SIM card 180 degrees and inserted it earlier. No go. I'll try again. I don't have any other SIM cards but I'll ask and I'll have something by tomorrow and try them to see what the phone says. Do they have to be activated?

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3 months 4 weeks ago - 3 months 4 weeks ago #42033 by RoadRanger
There's a pretty clear orientation diagram on the phone - looks like it takes a micro SIM with the corner orientated as shown. You had it in sideways LOL

www.verizonwireless.com/support/knowledge-base-210928/

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3 months 4 weeks ago #42035 by dst11
From my 1st post today: "I insert the battery, boot up and it says 'No SIM card'. I rotated the SIM card 180 degrees and inserted it like that. 'No SIM card' again."

Are you talking about a 90 or 180 degree rotation?

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