What kind of phone is needed for FreeUp?

If the ring is too mangled, I've had good luck with these SIM size adapters-- they're more secure to use than a bent card ring.
www.amazon.com/gp/product/B009HN5IO4

I might add that you can try inserting the sim by taking the larger piece the nano sim popped off of and start inserting it without the nano sim part in place until just before the empty space gets near to the edge of the sim tray---then place the nano sim into the empty space and continue sliding the entire piece into the sim tray. Hope that makes sense. Or you could take a small piece of tape and tape the nano sim in place on the larger piece it popped out of---but just make sure to tape it on the paper or non- metal side of the sim card.

And just in case you already have a uSD (memory) card in place-- from the diagrams I looked it, it appears the clearance is so tight it might be easier with the memory card removed. It might give just a little more clearance on lining things up.

Don't fret-- it's not unusual to struggle with a SIM card!

Did it come with model specific instructions? Be sure to check. Some varieties of that style SIM slot swivel up then click back down, others have a very small catch, part of the top "bar" can be released, SIM put in then locked down by pressing it over the SIM. Take a close look with a magnifying glass/jewelers loop, GENTLY use a jeweler's or eyeglass screwdriver if you suspect there us a catch/release. I couldn't find good pic of both styles but here is the split style, the other would swivel up "whole"

great idea on the swiveling SIM card holder, but I don't think it does.
Tutorial here, with some animation:
www.verizonwireless.com/support/sonim-xp5/simulator/#FEATURE_DEVICE_VIEWS_SIM

KentE wrote: great idea on the swiveling SIM card holder, but I don't think it does.
Tutorial here, with some animation:
www.verizonwireless.com/support/sonim-xp5/simulator/#FEATURE_DEVICE_VIEWS_SIM

I think you are right KentE, nice find. From that tutorial seems this may be key "while pushing down the gray stopper". Don't know if that is causing difficulties, if so a toothpick or bread bag tie (the split plastic, not wire type) may help. Maybe just need to recruit a 12 year old

Thank you everyone for the replies. The problem is trying to remove the nano-SIM portion out of the phone. When the nano-SIM got out, my cousin thought that was the SIM, he put it in and it got stuck! Now I can't get it out, so I can try putting it back onto the "SIM ring", and then try to insert the whole thing.

Isamorph wrote: I might add that you can try inserting the sim by taking the larger piece the nano sim popped off of and start inserting it without the nano sim part in place until just before the empty space gets near to the edge of the sim tray---then place the nano sim into the empty space and continue sliding the entire piece into the sim tray. Hope that makes sense.

I'll try that. I gotta get the nano SIM out first though!

Or you could take a small piece of tape and tape the nano sim in place on the larger piece it popped out of---but just make sure to tape it on the paper or non- metal side of the sim card.

I thought of that too as soon as I found the "ring" that is the outer portion of the SIM card, but I don't think there is space for any tape in the SIM card slot. It's pretty tight there!

redrotors wrote: Did it come with model specific instructions? Be sure to check. Some varieties of that style SIM slot swivel up then click back down, others have a very small catch, part of the top "bar" can be released, SIM put in then locked down by pressing it over the SIM. Take a close look with a magnifying glass/jewelers loop, GENTLY use a jeweler's or eyeglass screwdriver if you suspect there us a catch/release. I couldn't find good pic of both styles but here is the split style, the other would swivel up "whole"

If the bar would release, it would be very useful. Doesn't seem it does though. The case/bar in the SD card slot does...

UPDATE: I don't see anything in the user guide .

If you can see the part of the top surface of the nano sim and it's the paper( maybe plastic) or non-metal surface(the metal surface shouldn't be touched or messed with) you could try using something like a sewing needle or something similar(toothpick as mentioned) with a small sharp point and gently apply pressure with it and gently and slowly drag or ease it out and, if successful, you can then put the nano back in the larger piece from which it popped out and insert it properly. Take a look at the simulator tutorial KentE posted for a better idea of how to do it, particularly the part about pushing the gray stopper. Also, you could Google "how to remove a stuck sim card" for some ideas on how to get it out. I suggest just to take things slowly so as not to damage the sim card.
If you don't have access to the surface of the nano sim, you might be able to bend a needle 90 degrees so you could grab an edge of the sim and ease or pull it out that way.

www.verizonwireless.com/support/sonim-xp5/simulator/#FEATURE_DEVICE_VIEWS_SIM
www.google.com/search?q=%22how+to+remove+a+stuck+sim+card&oq=%22how+to+remove+a+stuck+sim+card&aqs=chrome ..