coupons dead? gone? FreeUP has gone bad?

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1 week 6 days ago #40617 by Diedrich_Duo
Hmm... as of today, other than my accrued rewards showing correctly, I am having no luck with any of the rewards tabs on the FreeUP/billaway website. All I get is a generic "an error has occurred" message. Is anyone else seeing the same?
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1 week 6 days ago - 1 week 6 days ago #40618 by Isamorph

Diedrich_Duo wrote: Hmm... as of today, other than my accrued rewards showing correctly, I am having no luck with any of the rewards tabs on the FreeUP/billaway website. All I get is a generic "an error has occurred" message. Is anyone else seeing the same?


I cannot even login to the rewards site with either of my accounts(not that I really care or want to) and get the red lettered "incorrect mobile number or pin" message. So much for those "exciting new ways to earn rewards" that were mentioned in the email FU sent me concerning the elimination of coupon rewards. Not one word from the people at FU about anything ever----wow.
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1 week 6 days ago - 1 week 6 days ago #40619 by Diedrich_Duo

Isamorph wrote:

Diedrich_Duo wrote: Hmm... as of today, other than my accrued rewards showing correctly, I am having no luck with any of the rewards tabs on the FreeUP/billaway website. All I get is a generic "an error has occurred" message. Is anyone else seeing the same?


I cannot even login to the rewards site with either of my accounts(not that I really care or want to) and get the red lettered "incorrect mobile number or pin" message. So much for those "exciting new ways to earn rewards" that were mentioned in the email FU sent me concerning the elimination of coupon rewards. Not one word from the people at FU about anything ever----wow.

Well, while I'm relieved that it's not just happening to me, I'm sorry you are in the same boat.

Of course, I (along with @peterquinn) seemed to be among the "luckiest" FreeUP clients when it came to getting credited for coupon printing -- I think I got a total of about a dollar's worth over seven-plus months -- so this latest challenge is not a big deal for me, more of a minor annoyance. But for those who have been counting on being able to earn enough rewards to pay for their FreeUP plans, it's a bigger deal.

And to be fair, my grandfathered 500 min/text, 100 MB free plan is still working just great on my backup phone, so I guess I'm still getting more than my money's worth at this point.
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1 week 6 days ago #40620 by Chelle
I can still log into my account, my free plan is still active and renewed a few days ago, and I still have $200+ in rewards.

Other than not being able to earn more, I'm satisfied.

At some point I'll change to a paid account and will most likely continue even after the rewards are exhausted.
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1 week 6 days ago #40621 by puppydude
Same errors as everyone else accessing the rewards page.Also, I generally swipe through 8-10 videos a day but the last credits were 8/31.Generally about half of the videos credited instantly on the app but none for the last few days.

I've got about $150 stockpiled so i'm good for a while anyway.
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1 week 6 days ago #40624 by Frasier1
Like the rest of you I cant log into the website to earn points, but I can still log into the phone app and watch videos or take surveys. (not that I do either) I have enough banked to last about 10 months so no big deal.
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1 week 6 days ago - 1 week 6 days ago #40625 by Diedrich_Duo
Glad that many of you are set for awhile even if the rewards don't start flowing again anytime soon. I sure hope this is just a temporary glitch at FreeUP's end and eventually things will end well for everyone.
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1 week 6 days ago #40626 by Isamorph
Let’s hope the rewards bank doesn’t go poof. Given FU’s propensity to make changes out of the blue with no desire to communicate anything to its customers, who knows what FU will do?
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1 week 6 days ago - 1 week 6 days ago #40627 by KentE

Isamorph wrote: Let’s hope the rewards bank doesn’t go poof. Given FU’s propensity to make changes out of the blue with no desire to communicate anything to its customers, who knows what FU will do?


I'm using FreeUP as a primary line, so I'm concerned about the possibility of both the free plan & the rewards going poof at the same time. I do have a valid credit card on file. Worst case (I hope), my credit card would get billed, and I've more than gotten enough value out of the plan to be okay with it in the short term.
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1 week 5 days ago #40635 by thatrude
Just logged in to view my FreeUP account summary and my rewards aren't showing. Anyone else experiencing this?
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