Rewards Missing

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1 week 4 days ago #41168 by tech-stitch
Replied by tech-stitch on topic Rewards Missing
Well, it better be within 11 day cycles, as I have no plan to budget for that at this time. Worst case, the line will colapse due to no billing on file (card on file is empty). If it gives me too much more trouble, then free it goes and that’s the end of what could have been a great paying relationship once my rewards were paid out. To be honest, this is starting to look bad. Too many inconsistencies and incorrect expectations.

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1 week 4 days ago #41169 by KentE
Replied by KentE on topic Rewards Missing
Seems like a lot of customers on paid accounts could be caught in the gap if it's 2 billing cycles.. I hope it's 2 refresh cycles, which likely happen daily.

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1 week 3 days ago - 1 week 3 days ago #41190 by puppydude
Replied by puppydude on topic Rewards Missing
For what it's worth, my account balance is now showing correctly on the FreeUP website.
The following user(s) said Thank You: KentE, Isamorph, Diedrich_Duo, Frasier1

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1 week 3 days ago #41191 by tech-stitch
Replied by tech-stitch on topic Rewards Missing
Same here! Thanks for the update!
The following user(s) said Thank You: Isamorph, LouP, Diedrich_Duo, Frasier1, puppydude

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1 week 3 days ago - 1 week 3 days ago #41193 by Diedrich_Duo
Replied by Diedrich_Duo on topic Rewards Missing
Glad that (it looks like) everyone is being "made whole" again as far as their account balances are concerned. If I recall correctly, FreeUP's message re: ending their rewards said something about everything getting re-credited by October 3rd, so if they only took an extra day or two to get things fixed, that's not bad for this MVNO!
The following user(s) said Thank You: Isamorph, Frasier1

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1 week 3 days ago #41198 by Frasier1
Replied by Frasier1 on topic Rewards Missing
Mine too. I'm whole again.....
The following user(s) said Thank You: Isamorph

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1 week 3 days ago #41199 by Isamorph
Replied by Isamorph on topic Rewards Missing
I'm whole again, too. "Whole again" could be used in lyrics to a song. Oh, and it has been.

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