Rewards Missing

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3 months 3 weeks ago #40225 by KentE
Replied by KentE on topic Rewards Missing

tech-stitch wrote: Yep, I had a bad feeling about people printing mad coupons and not using any or very few. In our case, we use many but still, many went unused thus our percentage also went down.

As far as the plans, it looks like they are honoring the change to the 1GB for 15 on my end (submitted prior to the changes and shows online as the upcoming plan). Time will tell how long this lasts.



Glad to hear your existing plan renewed! It's worth watching for the first renewals requested after the posted plan changes. As has been pointed out, FreeUP has been good about grandfathering existing plans, but time will tell.
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3 months 3 weeks ago #40253 by thatrude
Replied by thatrude on topic Rewards Missing
Wow, I haven't checked my freeup account page in the past week since the coupons went away. Glad I missed all of this, I got lucky and skipped some stress. crossing my fingers freeup can stay afloat since it's worked out for me so well (plus all the credit I still have).
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3 months 3 weeks ago #40254 by Isamorph
Replied by Isamorph on topic Rewards Missing

tech-stitch wrote: Yep, I had a bad feeling about people printing mad coupons and not using any or very few. In our case, we use many but still, many went unused thus our percentage also went down.

As far as the plans, it looks like they are honoring the change to the 1GB for 15 on my end (submitted prior to the changes and shows online as the upcoming plan). Time will tell how long this lasts.


Yes, mad coupons provided by the Mad Men and women of the ginormous advertising industry, which has a huge, sophisticated data analytics base that allows companies to crunch the numbers and predict who will buy what when, where, as well as at what price, and which is an industry who thinks it knows the best way to convince consumers to buy. However, that said, we FU customers contracted with FU, not ad companies, and in doing so we hoped that the founders of FU had performed due diligence on the companies they would be contracting with and relying on for their business to succeed. Yet everyone's knowledge base, no matter how much work went into acquiring it, is limited, and grave mistakes do happen because of this, or due to lack of due diligence. So I'm pretty sure the ad companies had a clear idea as to what percentage of ads, out of 210 ads printed a month per individual account, would actually be used to purchase products, which was probably a one-digit number. Thus I suspect the ad companies were little surprised by the redemption numbers of FU users, but rather FU was surprised by the behavior of the ad company they chose, which FU has little leverage to change. On the bright side, if on my two accounts, I had actually purchased the 420 products using my printed coupons, I'd likely weigh 420 pounds and be out thousands of dollars spent on the new pantry and large refrigerator needed to preserve and keep cool my discounted products. Anyway, below is a link to a few thoughts from people who supposedly worked in the ad world talking about non-payments.

"Ad networks are notorious for banning people as soon as they request a payout."

www.quora.com/What-can-a-publisher-do-if-an-ad-network-doesnt-pay-earnings
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3 months 2 weeks ago #40392 by KentE
Replied by KentE on topic Rewards Missing
I haven't seen any posts about plan renewals and possibly grandfathered plans since tech-stitch's above-- and that one was a little unusual since the renewal was requested before the plans changed.

My first line rolls over on the 28th, so I checked today to see what renewal options were available. The system did allow me to renew my early (free) 500 T&T/100mb plan. My previous rewards balance (missing for a day or 2 like everyone's) remains restored and visible.
I hope everyone sees the same grandfathered renewal option!

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3 months 2 weeks ago #40393 by tech-stitch
Replied by tech-stitch on topic Rewards Missing
Speaking of that, my plan failed to renew. I had to call them and they renewed the original one and supposedly had given a free month of service. It turns out they deducted the $20.00 from a combination of the account balance and the rewards. I have since e-mailed back but have not yet received a resolution. The representative I spoke with on the phone indicated that I could be placed on the other plan I had intended to be by contacting then the next month. Since things did not quite work out, I am not sure I was provided correct information. I will update on this later.
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3 months 2 weeks ago #40395 by KentE
Replied by KentE on topic Rewards Missing
Oh, no.... I guess I'll have to continue holding my breath for another week....

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3 months 2 weeks ago #40396 by Frasier1
Replied by Frasier1 on topic Rewards Missing
I was able to renew my free plan 500 talk and text and 100mb 3 days ago with no problems. My paid 15 dollar plan renewed today and it gave me the correct unlimited talk and text and 1GB of data and deducted the 15 bucks from my 40 dollar reward balance. So it seems I have been "grandfathered in" at least for the time being.
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3 months 2 weeks ago - 3 months 2 weeks ago #40404 by tech-stitch
Replied by tech-stitch on topic Rewards Missing
Oh, here is a thought on the rewards. The games stuff where you download and complete a certain tasks seems to work at least for half. I completed one and got credited 50 cents on something that was 100 credits. I suppose the credits are 2 a penny? If anyone can share their experience, I will be most grateful! Thanks!

Edit: I was wrong. It was 84 credits and I ended up with 50 cents.

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3 months 2 weeks ago #40418 by Chosen
Replied by Chosen on topic Rewards Missing
Does anyone know the difference between the Account Balance category versus the Rewards Balance category on the FreeUp dashboard?

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3 months 2 weeks ago - 3 months 2 weeks ago #40423 by tech-stitch
Replied by tech-stitch on topic Rewards Missing
The rewards balance only deals with things you have earned like coupons and things like that. The account balance works on any kind of balance you may have like opening balance when you bought a SIM card and they had a $10 promo, overpayment, etc.

PS. This is my understanding.
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