Rewards Missing

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1 week 4 hours ago - 1 week 3 hours ago #40186 by RoadRanger
Replied by RoadRanger on topic Rewards Missing
I'm happy with the 1000/1000/0 free plan I have - hope that doesn't go away ...
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1 week 4 hours ago #40187 by tech-stitch
Replied by tech-stitch on topic Rewards Missing
I have one on the 1000 minutes texts, also hoping that one remains untouched. Time will tell. Was unaware of a 500mb one that was free. Must have been one of those grandfathered plans.

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1 week 3 hours ago - 1 week 3 hours ago #40188 by RoadRanger
Replied by RoadRanger on topic Rewards Missing

tech-stitch wrote: I have one on the 1000 minutes texts, also hoping that one remains untouched. Time will tell. Was unaware of a 500mb one that was free. Must have been one of those grandfathered plans.

Oops, I got confused between my LycaMobile(RIP), FreedomPop(RIP), Ting(where the FP CDMA accounts went), and Redpocket(where the FP AT&T accounts went). I have the FreeUp 1000/1000/0 free plan. For $5 I could add 200MB - dunno if that is dead :-/
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1 week 1 hour ago #40192 by Isamorph
Replied by Isamorph on topic Rewards Missing
What a disappointing company. Sure, their prices for the paid plans sans any rewards aren't bad, but their almost total disregard in communicating and keeping customers up to speed is mind-boggling. Correct me if I've missed something, but I don't think they have ever sent out an email en masse informing its customer of changes to the plans, changes to the rewards structure, explanations of errors, or infomation about anything that would be pertinent to their customers. I have received a few generic emails about linking my credit card to this or that, so I know they can send out emails of that nature. They have not to date, as far as I know, emailed all customers to inform them that the coupon rewards are no longer. So even if the latest fiasco turns out to be not so bad, can this company be counted on in the future. Seems they've been practicing the business model, exemplified by someone like MoviePass, where the goal is to acquire as many customers as fast as possible, no matter how much money one loses in the process until one reaches the promised land of what I'm not sure. Perhaps FU's plan is to only offer paid plans from here on out, which is not a bad idea since the rewards programs they offer are next to useless.

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1 week 1 hour ago #40193 by vt4702
Replied by vt4702 on topic Rewards Missing
Well this is a huge bummer, I don't need or want Global minutes, just USA minutes. I was happy with $10 monthly and they don't offer a plan for that anymore. Guess I'll be in the market for another option to use ATT network that isn't ATT.

My freeup account doesn't show a rewards balance but it does show an account balance equal to the remainder of what rewards I did have, except it shows positive instead of negative. So confusing!

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1 week 1 hour ago - 1 week 1 hour ago #40194 by mmfacemm
Replied by mmfacemm on topic Rewards Missing
One thing going for freeup is that they are good about grandfathering old plans. So the lack of notice to changes doesn't usually change anything in the short term for current users. One could argue notice is not really required though would be nice especially when the system goes haywire during the update. Then again we don't know for sure if old plans are grandfathered.

Things like coupon printing being axed but you could still acess them and print is a different story. How many days printing would some do not knowing they would not get paid.

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1 week 1 hour ago #40195 by KentE
Replied by KentE on topic Rewards Missing

vt4702 wrote: Well this is a huge bummer, I don't need or want Global minutes, just USA minutes. I was happy with $10 monthly and they don't offer a plan for that anymore. Guess I'll be in the market for another option to use ATT network that isn't ATT.

My freeup account doesn't show a rewards balance but it does show an account balance equal to the remainder of what rewards I did have, except it shows positive instead of negative. So confusing!


I had to go look-- no account balance showing for mine. Perhaps the difference is that you were on a paid plan, while I was still on the free plan?

There's a reasonable chance your existing plan will be grandfathered. That possibility makes me wish I'd moved to a paid plan already.

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1 week 1 hour ago #40196 by Chosen
Replied by Chosen on topic Rewards Missing
Call 888-316-0686 hit option 4 to speak with customer service, they will re-enter in your rewards balance on your account since the update wiped that balance out. We kept track of our balance so we knew what to tell them. They replaced the balance while we were on the phone.
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1 week 47 minutes ago - 1 week 47 minutes ago #40198 by Isamorph
Replied by Isamorph on topic Rewards Missing

Chosen wrote: Call 888-316-0686 hit option 4 to speak with customer service, they will re-enter in your rewards balance on your account since the update wiped that balance out. We kept track of our balance so we knew what to tell them. They replaced the balance while we were on the phone.


Thanks for that. So each individual customer must call in to get their rewards balances restored if they can remember the amounts? Did CS happen to mention if they will be able to restore the balance to all accounts sometime soon? But good to know the phone route for those accounts that must be paid today, tomorrow, or very soon.
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1 week 37 minutes ago #40199 by Chosen
Replied by Chosen on topic Rewards Missing
Thanks for that. So each individual customer must call in to get their rewards balances restored if they can remember the amounts? Did CS happen to mention if they will be able to restore the balance to all accounts sometime soon? But good to know the phone route for those accounts that must be paid today, tomorrow, or very soon.[/quote]

The CS agent we spoke with confirmed they knew the update wiped the balances clean but wouldn't advise us on when the rewards balance might be restored. We advised her we knew what the balances were and after a brief hold, probably to speak with a supervisor, asked us what the balances were and updated our accounts. She did mention checking the accounts again tomorrow to make sure the balances remained after her manual update. I've alerted everyone in our group to call CS today or tomorrow, some of us had substantial rewards balances from coupon printing that had our paid plans covered for 6 months or more.
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