Porting to FreeUp

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2 months 1 week ago #35299 by Chosen
Porting to FreeUp was created by Chosen
Tried contacting FreeUp via email to ask questions about porting, but they must be short handed and haven’t replied yet. Does anyone know if you can port in your phone number after you try their service, or is a new sim necessary?

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2 months 1 week ago #35301 by Chelle
Replied by Chelle on topic Porting to FreeUp

Chosen wrote: Tried contacting FreeUp via email to ask questions about porting, but they must be short handed and haven’t replied yet. Does anyone know if you can port in your phone number after you try their service, or is a new sim necessary?


Small, quirky MVNOs with disruptive business strategies are fun and exciting, but they also have a habit of dying painful and untimely deaths.

Never entrust your "real" phone number to a company that can disappear at any time.

I would suggest porting your number to Google Voice and then integrate it with whatever random number that FreeUp has given you.

If they ever disappear you can quickly and easily get another phone with another company with another random phone number and install Google Voice on that one, too.

Quick, easy, and painless.
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2 months 1 week ago #35302 by Chosen
Replied by Chosen on topic Porting to FreeUp
Thanks, Chelle! Will make sure we follow that wise advice.
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2 months 1 week ago - 2 months 1 week ago #35303 by mmfacemm
Replied by mmfacemm on topic Porting to FreeUp
Yes definitely port to google voice. People who ported to cellnuvo back in those dark times of 2017 regretted it when some lost their numbers or had them unavailable for months. Those who ported to google voice were happy!
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2 months 1 week ago #35304 by SuccessOne
Replied by SuccessOne on topic Porting to FreeUp
If your phone number is important to you, then follow Chelle's advice. But since you ask, I answered. From my memory, porting to FreeUp was pretty easy. Ordered the sim card, then when you activate it, it'll give you 2 options: Want new number or port-in your number, then follow what it asks of you. How fast the porting process depends on your cell carriers. Mine ported in fairly quickly. So far, I've been very happy with FreeUp!
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2 months 1 week ago - 2 months 1 week ago #35306 by Isamorph
Replied by Isamorph on topic Porting to FreeUp

Chosen wrote: Tried contacting FreeUp via email to ask questions about porting, but they must be short handed and haven’t replied yet. Does anyone know if you can port in your phone number after you try their service, or is a new sim necessary?


As far as I'm aware no one has reported porting in their number after trying FU, so a new sim would likely be required. The FU FAQs seem to imply this as well.

"Transfer an existing number (Porting)
Yes, you can port your existing number to FreeUP Mobile, as long as your number is still in active status with your current service provider. Any balance or unused minutes from your old service provider account cannot be transferred to your FreeUP account. Be sure to check with your current service provider to make sure there are not any early cancellation fees. More Information on Porting your number: Most, but not all numbers can be moved from provider to provider. You will be asked to provide FreeUP Mobile with information about your account with your current service provider. FreeUP Mobile will submit a request asking your current service provider to release/port your number to FreeUP. The current service provider will then review the information you have provided, and if that information matches, they will release the number to FreeUP Mobile. Most ports will complete within 20 minutes to 1 business day, but sometimes it may take up to 3 business days to complete the porting process.

Key Porting Facts: The Number you are porting MUST be in an 'Active' status with your current carrier, or the port will not process.

Please DO NOT activate your Phone or SIM with a new FreeUP number while the port is in process. Doing so would result in port failure. For customers with SIM cards this would also likely require the purchase of a new SIM card to complete the port process.

Any Balance remaining on your account with your previous service provider will NOT carry over to your new FreeUP account, even though it will be the same phone number.

If you have a contract with your old service provider, you may be responsible for an Early Cancellation Fee, or other fees, mandated by the contract. Please check with your old service provider before porting your number, if you are unsure of these terms.

Please carefully review all of the information you entered when filling out the porting form, before submitting the Port Request. If any information does not match what your old service provider has on record, they will deny the port."

www.freeupmobile.com/support/faqs
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2 months 1 week ago #35317 by bingyee
Replied by bingyee on topic Porting to FreeUp

Chosen wrote: Tried contacting FreeUp via email to ask questions about porting, but they must be short handed and haven’t replied yet. Does anyone know if you can port in your phone number after you try their service, or is a new sim necessary?


Yes. Unlike some other AT&T MVNOs where you can only do a port-in on initial signup, you can port in a number to FreeUp to replace an existing line. However, you have to order a new SIM.
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1 month 3 weeks ago #35830 by Frasier1
Replied by Frasier1 on topic Porting to FreeUp
If you port to google voice I know your incoming calls will be forwarded to your Freeup number but what about 'outgoing calls? when I dial out with my free up phone, how do I get it to show my google voice number?
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1 month 3 weeks ago #35832 by st3fx
Replied by st3fx on topic Porting to FreeUp

Frasier1 wrote: If you port to google voice I know your incoming calls will be forwarded to your Freeup number but what about 'outgoing calls? when I dial out with my free up phone, how do I get it to show my google voice number?

Use Google Voice app to place calls with GV# as outgoing caller ID.
play.google.com/store/apps/details?id=com.google.android.apps.googlevoice&hl=en_US

On Android, there is a setting for phone native dialer to use Google Voice app automatically for outgoing calls.

See section "Use Google Voice number for calls from phone's app":
support.google.com/voice/answer/3379129?co=GENIE.Platform%3DAndroid&hl=en
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1 month 3 weeks ago - 1 month 3 weeks ago #35833 by Isamorph
Replied by Isamorph on topic Porting to FreeUp

Frasier1 wrote: If you port to google voice I know your incoming calls will be forwarded to your Freeup number but what about 'outgoing calls? when I dial out with my free up phone, how do I get it to show my google voice number?


It should be simple. If you have the Google Voice app installed on your phone, go into settings on the app( 3 parallel lines in search bar )and then scroll down to where it says "Calls started from this device's phone app", tap on it and an option page will appear where you can choose how you want to use your GV # when calling from the phone app---Yes (all calls)--- NO---- Select number before each call, etc. I think this feature can only be set on your individual phone(s) from the GV app, and not from the GV desktop website.
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