Why is our Reward Balance declining when we haven't used any rewards yet?

  • Chosen
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1 month 3 weeks ago #34725 by Chosen
Our FreeUp rewards balances seem to be declining and we haven't used any rewards yet?
We are wanting to upgrade our lines to paid lines that are supported by the Rewards program, but the rewards
don't seem to be very reliable. Oh well, I guess we'll stay on the free program. C'mon FreeUp, let's get the rewards
system working properly, YOU'RE MISSING OUT ON $$$$$$$

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  • PEW
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1 month 3 weeks ago #34726 by PEW
My free renewal pop up should appear tomorrow, now you got me worried.

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1 month 3 weeks ago #34729 by Chosen

PEW wrote: My free renewal pop up should appear tomorrow, now you got me worried.


Our service is working perfectly.....it's the rewards program that still seems kinda funky!
Video's not crediting, vanishing credits......just making us very hesitant to upgrade to paid plans.

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1 month 3 weeks ago - 1 month 3 weeks ago #34730 by puppydude
I just logged into the FreeUP website and rewards balance has dropped from over 55 dollars down to 52.67 in about 8 hours.

I was ready to get a new phone on one of the paid plans but I'll wait for a while to see if they can explain the missing rewards. Bad business model.

No complaints about the actual free plan though,totally satisfied.
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1 month 3 weeks ago #34731 by Zev161
Yes, mine reduced too. I lost 3 dollars today, and one dollar yesterday.
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1 month 3 weeks ago #34733 by KentE
I noticed my balance went down, too.
Then I remembered this discussion
www.nthcircle.com/forum/freeup/2305-freeup-coupons-not-crediting?start=100#34303
when several folks mentioned getting 8 credits for each of several days. I got the extra credits, too, for 2/8, 2/9, 2/10.

On looking tonight, I notice that the (correct) credits for those days now indicates only 2 coupons. I don't remember exactly what my rewards balance indicated yesterday, but I wouldn't be surprised if there was some correlation with the disappearing extra credits.
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1 month 3 weeks ago #34736 by mmfacemm
Good spot KentE. Yes mine went down too and looks like those extra credits were removed.

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1 month 3 weeks ago #34737 by Chelle
My mother and I both lost about $3 each, as well.

My FreeUp balance fluctuates even more than the stock market.

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1 month 3 weeks ago #34738 by Chelle
And ANOTHER $3.

That's $6 off each account in the past two days.
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1 month 3 weeks ago #34739 by Isamorph
My errant extra credits were also removed, which they should have been. However, I believe a few days where I rightly received two coupon credits were also removed. I'm too lazy to grab a screenshot 5 times a day, and if I don't earn $14 or thereabouts a month, since I print two coupons every day, then I know something is amiss.
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