The $10 Bonus

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5 months 2 weeks ago #34050 by KentE
Replied by KentE on topic The $10 Bonus
@dmarkson If I understand correctly, you can log in to the browser site at freeup.billaway.com , but not use the phone app? Does the app appear to load correctly, but not recognize your credentials? (Strange, since the credentials seem to be functional if you can log in to the billaway page.)
Out of curiousity, what OS is your phone running, and is it the stock factory build?

If you go to the Billaway browser site, and click through the My Account link at the bottom of the page, does that still not bring up your FreeUP account page with correct info on credits? (On my PC, this route doesn't -usually- require entering separate log-in credentials, which would normally be different to access the FreeUP account dashboard via the main FreeUP.com route. (That route requires email and password, instead of phone # and PIN.)

On a different note, my $10 bonus returned to my 2nd line account again a day or so ago. This time, the MIA status happened during the period between when the account was 'swept' for potential payment & actual account period rollover-- but the last time it was MIA for a few days was not related to the rollover period.
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5 months 2 weeks ago - 5 months 2 weeks ago #34052 by Isamorph
Replied by Isamorph on topic The $10 Bonus
Glad that @KentE mentioned the ability to log into the billaway site posted above, for I haven't been able to get the www.freeupmobile.com/ page to load recently. Perhaps updating is going on.

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5 months 2 weeks ago - 5 months 2 weeks ago #34053 by KentE
Replied by KentE on topic The $10 Bonus

Isamorph wrote: Glad that @KentE mentioned the ability to log into the billaway site posted above, for I haven't been able to get the www.freeupmobile.com/ page to load recently. Perhaps updating is going on.


I hadn't tried the login via freeupmobile in a while, so I tried it.
It's interesting that on my first attempt, the site did an auto-login from my last visit, and shows me one of our lines correctly-- but will not allow me to log out of that account.
So, I tried to log in to both accounts through an anonymous browser window, and both attempts failed. The failure notification also doesn't render correctly-- just a red bar with no text.

So... if logged in, can't log out. If logged out, can't log in. I've sent a message to FreeUP.

Using the link via the Billaway site does work correctly for me, and gets me to the same dashboard.

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5 months 2 weeks ago #34054 by Isamorph
Replied by Isamorph on topic The $10 Bonus

KentE wrote:

Isamorph wrote: Glad that @KentE mentioned the ability to log into the billaway site posted above, for I haven't been able to get the www.freeupmobile.com/ page to load recently. Perhaps updating is going on.


I hadn't tried the login via freeupmobile in a while, so I tried it.
It's interesting that on my first attempt, the site did an auto-login from my last visit, and shows me one of our lines correctly-- but will not allow me to log out of that account.
So, I tried to log in to both accounts through an anonymous browser window, and both attempts failed. The failure notification also doesn't render correctly-- just a red bar with no text.

So... if logged in, can't log out. If logged out, can't log in. I've sent a message to FreeUP.

Using the link via the Billaway site does work correctly for me, and gets me to the same dashboard.


I just tried it again and all I get is a "loading" message. Good that you notified FreeUp, for it's not good if new and potentially new customers can't get on the site.

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5 months 2 weeks ago #34055 by puppydude
Replied by puppydude on topic The $10 Bonus
I've had no problems logging into either the FreeUP site or the rewards site. I do generally need to refresh the page on the FreeUP site to get everything appearing but otherwise no problems. Fully updated Chrome on Windows 7.

But the slow crediting is still a problem........

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5 months 2 weeks ago #34058 by KentE
Replied by KentE on topic The $10 Bonus

puppydude wrote: I've had no problems logging into either the FreeUP site or the rewards site. I do generally need to refresh the page on the FreeUP site to get everything appearing but otherwise no problems. Fully updated Chrome on Windows 7.

But the slow crediting is still a problem........


Thanks for this. I should have mentioned I was using Firefox/Windows 7, and I appreciate that you were more thorough in reporting than I was!.
Using Chrome on the same machine gets me logged in (and out) just fine at freeupmobile.com. Using Firefox gets me logged in fine via freeup.billaway.com

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5 months 2 weeks ago #34059 by Isamorph
Replied by Isamorph on topic The $10 Bonus
Interesting--FreeUP will not load on Chrome on my Manjaro Linux OS, but I was able to load it on Firefox using same OS. Chrome just updated to a new version, so will see.

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5 months 2 weeks ago #34060 by mmfacemm
Replied by mmfacemm on topic The $10 Bonus
Is the blurb about the $10 match still on the website? I can't find it. Maybe it has been discontinued.

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5 months 2 weeks ago #34061 by KentE
Replied by KentE on topic The $10 Bonus

mmfacemm wrote: Is the blurb about the $10 match still on the website? I can't find it. Maybe it has been discontinued.


ajzwilli, who is familiar with the $10 bonus, mentioned above that s/he doesn't see it anymore on the site, either.

The initial purpose of the $10 match/bonus doesn't seem to be necessary anymore, with the free plan in place for a trial period. (At least I was under the impression that it was there to remove some concerns about earning enough to pay for the plan.)

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5 months 2 weeks ago - 5 months 2 weeks ago #34062 by dmarkson
Replied by dmarkson on topic The $10 Bonus
Update on the things I have mentioned.

Makes sense that the $10 bonus was in place before the free plan was rolled out.

My plan just renewed, no problem with that.

Balance continues to shows zero. If I hit the link at the bottom of the billaway site, I still get the zero balance. Billaway site shows the $16 and change.

Customer Service told me the problem with not being able to use the app is that I signed up for billaway on the web first, and not the app. They were not able to fix it and I gave up. It was a week between responses, too slow to make any useful progress. I then tried again to contact them two weeks ago but they have not responded to that request at all. If I log onto the app, it makes me answer the initial eight-ish questions, and then tells me the email is already used and to try another. Another email did not work either. I cannot get by the intial eight questions. I have tried the app on several devices (I have a "few"), some of which are stock. Same issue on any version of Android.

I am not having the login/logout problems this evening, so maybe that is fixed. I am using chrome.
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