Free up New Month Bug?

  • PEW
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  • Telepathy
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1 week 2 days ago #33276 by PEW
Free up New Month Bug? was created by PEW
New month for me now. Shows next billing 1 day ago. :)

Phone is a flip phone and has been off.

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1 week 2 days ago #33277 by KentE
Replied by KentE on topic Free up New Month Bug?
There might be some discrepancy between 'renewal date' and 'billing day'. I think I remember that they do billing 2 days before monthly renewal date- possibly so there's time to address the need to update a payment source before service gets cut off.

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1 week 1 day ago #33284 by Isamorph
Replied by Isamorph on topic Free up New Month Bug?
From FAQs in support of what KentE said.

"When will my Auto Renew Payment be deducted?
Your monthly plan payment will occur two days before the last day of your current billing cycle. Your billing cycle will still continue for the full 30 days. If you have any available rewards, those rewards will be applied to your account first. If a balance is due after all available rewards have been applied, any remaining balance will be charged to your credit/debit card on file. If you have more rewards points than necessary, those points will remain on your account and will be used towards next month's cost."

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