Wow, FreeUp sent me spam/promo texts and deducted from my 500 text allotment!

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4 months 2 weeks ago #33189 by peterquinn
Is this happening to anyone else? The last 4-5 days, I have received one text per day from FreeUp - telling me about stuff that I already know, like "earn rewards by printing coupons", "earn $5 for referring a friend", "get cash back by dining at local restaurants" etc.

Today I looked at the usage in my account, and they have been deducting from my 500 texts/minutes for each those texts! I think that's pretty weird for them to essentially charge me for their own spam!

I had thought those texts would be zero-rated but obviously I was wrong. I have of course blocked the number on my phone now, so they can't keep spamming me AND charging me for it. Quite weird behavior on their part though.

Like most folks have expressed here, I love their free plan but sure hope they can get rid of the glitches.

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4 months 2 weeks ago #33190 by PEW
I guess they meant for 30 of the 500 units to be used to send 'offers' to you.

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4 months 2 weeks ago #33191 by Isamorph

peterquinn wrote: Is this happening to anyone else? The last 4-5 days, I have received one text per day from FreeUp - telling me about stuff that I already know, like "earn rewards by printing coupons", "earn $5 for referring a friend", "get cash back by dining at local restaurants" etc.

Today I looked at the usage in my account, and they have been deducting from my 500 texts/minutes for each those texts! I think that's pretty weird for them to essentially charge me for their own spam!

I had thought those texts would be zero-rated but obviously I was wrong. I have of course blocked the number on my phone now, so they can't keep spamming me AND charging me for it. Quite weird behavior on their part though.

Like most folks have expressed here, I love their free plan but sure hope they can get rid of the glitches.


I haven't received any texts from them, but I was wondering if you have logged into the rewards app and printed any coupons, taken any surveys, etc. If you have, then it is odd, and if not, maybe they text you to get you earning rewards. But, true, it could be just another glitch.

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4 months 2 weeks ago #33192 by peterquinn
Isamorph wrote - "I was wondering if you have logged into the rewards app and printed any coupons, taken any surveys, etc."

The odd thing is that yes, I have. Been printing two coupons per day. Have gotten credit for 2 coupons on some days, and for 1 coupon on other days. I do the exact same thing with printing coupons everyday, so I haven't been able to fathom what algorithm FreeUp uses to decide whether to give credit for 1 coupon or 2 coupons.

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4 months 2 weeks ago #33193 by Isamorph

peterquinn wrote: Isamorph wrote - "I was wondering if you have logged into the rewards app and printed any coupons, taken any surveys, etc."

The odd thing is that yes, I have. Been printing two coupons per day. Have gotten credit for 2 coupons on some days, and for 1 coupon on other days. I do the exact same thing with printing coupons everyday, so I haven't been able to fathom what algorithm FreeUp uses to decide whether to give credit for 1 coupon or 2 coupons.


Well, I guess "free" doesn't mean free of quirks and glitches. FreeUp's programming needs a tune up, if they want to earn people's confidence. I'd be content if I can reliably get credit for one coupon a day and knock off $7 a month from my plan. We'll see.

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4 months 2 weeks ago #33194 by Diedrich_Duo
@peterquinn,
I got some of those texts, too, when I first signed up with FreeUP, but they stopped after the first few days.

I truly don't mean any disrespect, or mean to tell you how to think, but here's another perspective for you: If I were on a paid plan that did that, I would be upset, too. However, in this case you might want to just "roll with it", especially since you are getting the plan for free and the vast majority of those 500 minutes or texts will still be yours to use as you see fit.

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4 months 2 weeks ago - 4 months 2 weeks ago #33195 by mmfacemm
I think they include a way to opt out ?

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4 months 2 weeks ago #33197 by Isamorph

mmfacemm wrote: I think they include a way to opt out ?


I was thinking the same, but I do not see a way to do so on the desktop website. Yet I can't remember if there was such an option when first establishing an account. Maybe there's an option on the phone app, which I have never used.

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4 months 2 weeks ago #33199 by peterquinn

Diedrich_Duo wrote: @peterquinn,
I got some of those texts, too, when I first signed up with FreeUP, but they stopped after the first few days.

I truly don't mean any disrespect, or mean to tell you how to think, but here's another perspective for you: If I were on a paid plan that did that, I would be upset, too. However, in this case you might want to just "roll with it", especially since you are getting the plan for free and the vast majority of those 500 minutes or texts will still be yours to use as you see fit.


Yeah, that's my thinking too. I'm willing to cut them a LOT of slack, after all I'm getting this for free.
The following user(s) said Thank You: Diedrich_Duo

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4 months 2 weeks ago - 4 months 2 weeks ago #33202 by Chelle
I'm getting similar information but it's in the form of emails, not text messages. Perhaps you could change the method of contact.

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