FreeUP coupons not crediting

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6 months 5 days ago #33503 by PEW
Replied by PEW on topic FreeUP coupons not crediting
I get different dates on the app vs billway web site.

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6 months 5 days ago #33505 by Isamorph
I've never used the phone app, but always use the billaway website on a pc.

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6 months 5 days ago #33512 by KentE
Replied by KentE on topic FreeUP coupons not crediting

PEW wrote: I get different dates on the app vs billway web site.


Me, too. The app seems to show the day the credits are processed, which may be in delay of several days. The browser Billaway site seems to show the day the credits were earned, regardless of when they were processed.

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6 months 5 days ago - 6 months 5 days ago #33515 by puppydude
I've been getting credited for 4 coupon prints on one date the last few times. Videos still basically not crediting at all though.

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The following user(s) said Thank You: Isamorph

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6 months 5 days ago #33516 by Isamorph
It's good to see that the errors are made in our favor for a change rather than the opposite.

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6 months 5 days ago #33517 by PEW
Replied by PEW on topic FreeUP coupons not crediting
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6 months 4 days ago - 6 months 4 days ago #33540 by PEW
Replied by PEW on topic FreeUP coupons not crediting
While trying to print coupon (using Chrome), I noticed a pop up today asking for location access.... closed it, it did not print. Exited out, tried again, again it asked for location access... provided access, printing fine. I did this twice, so guess I shall see if I get credited for 1 or 2 ads.

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5 months 4 weeks ago #33702 by Isamorph
Received the following email today in response to my email to FreeUP CS from about 3 weeks ago asking about missing credits while also providing FU with a link to FreeUP threads on the Nth forum. The response doesn't directly address the non crediting problems some are experiencing, but at least they're aware of it and did respond.

"Jan 22, 10:56 PST

Hi I. Clouseau,

Thank you for bringing this to our attention. We are working to add coupon credits faster. In the next few months, we hope to be crediting them daily. And we are also working to better our customer service timeliness.

Sincerely,

Phoebe
FreeUP Support"

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5 months 4 weeks ago #33703 by PEW
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Well, I got they are going to ensure all missing credits are applied/fixed.

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5 months 2 weeks ago #34003 by PEW
Replied by PEW on topic FreeUP coupons not crediting
Printed 2 ads yesterday or day before, got credit for 2 ads today. Maybe it's fixed? Anyone else seeing consistent crediting this last few days?

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