Chelle wrote: I just checked and was greeted with the "you will be past due in 22 days, update credit card information" message.
My credit card is perfectly valid but I changed to another one and still had the same problem.
I keep track in my calendar and always renew 7 days ahead of time. I renewed on Friday, April 19th, so there shouldn't be any problem.
Hopefully they can fix it.
Thanks Chelle. I thought I was going crazy as I was pretty sure I renewed mine last month too. Yes that is the same error as me and the account was reinstated. I see no reason why they wouldn't reinstate yours too. Freeup seem pretty lenient as far as reinstating accounts whether it is your fault or theirs.
FreeUP Mobile rate plans are all good for 30 days. If you do Not login to renew the current PROMO Free Starter Plan within 7 days of the renewal date, the account plan will go into Expired status...
To have it reactivated if it expires, just contact us directly and we can renew the PROMO FREE Plan on your account.
st3fx wrote: @lexusl21
Good point. Why has FU made the decision to require the accountholder to renew free plan monthly via account/billing dashboard rather than rely on rewards activity or line usage?
This "why" will be a good addition to the FU "why" list. Why when I opened a FU account months ago was I met with a message in red stating I had not chosen a default payment message when I had? The same message appeared the first 4 or 5 times I logged in and then went away not to be seen since then.