FreeUP coupons not crediting

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3 months 4 days ago #36774 by Isamorph

ceka wrote: My last coupon reward is from April 11. I print coupons everyday as usual. Is it just me?


My two accounts are credited up to April 11th, although earlier today one had been credited to April 16, but has since reverted back to the 11th. Seems that both the freeup.com and billaway.com sites are slow today, which is unusual.
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3 months 4 days ago - 3 months 4 days ago #36775 by KentE
Replied by KentE on topic FreeUP coupons not crediting

ceka wrote: My last coupon reward is from April 11. I print coupons everyday as usual. Is it just me?


Our 2 lines have last credits of 4/11, too. For me, the delay in crediting has been a little longer as of late than I've grown used to.

(EDIT: oops, isamorph's post reminded me that I looked yesterday at one of our lines, and it had credited through 4/13, with 4 credits on 4/13-- this might indicate that they're fixing another error in over-crediting...... right now, I'm back to last credits showing from 4/11.)
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3 months 4 days ago - 3 months 4 days ago #36776 by ceka
Replied by ceka on topic FreeUP coupons not crediting
The crediting worked like a clock for me since Feb 25. This is unusual ... Thank you guys for your feedback.

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3 months 4 days ago #36778 by Chelle
Replied by Chelle on topic FreeUP coupons not crediting
I was credited up through the 13th, including double credits for the 12th and 13th.

Now it's only showing credits through the 11th.
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3 months 4 days ago #36780 by mmfacemm
and back to the 11th for me
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3 months 4 days ago #36781 by puppydude
Same for me too.

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3 months 4 days ago #36787 by Isamorph
Just saw coupon crediting was updated on my two accounts and now contains credits through 4/14 .

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  • PEW
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3 months 4 days ago #36789 by PEW
Replied by PEW on topic FreeUP coupons not crediting
Still not right. I only got 1 credit for Apr 14 and it was 24 cents... should be 2 credits for 25 cents each.
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3 months 4 days ago #36790 by Chosen
Replied by Chosen on topic FreeUP coupons not crediting

PEW wrote: Still not right. I only got 1 credit for Apr 14 and it was 24 cents... should be 2 credits for 25 cents each.


Same here! It’s obvious these small MVNO’s hire some sort of backoffice help, just proves there is room for improvement when it comes to the rewards tracking. We are loving the reliable cell service though.

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3 months 4 days ago #36791 by ceka
Replied by ceka on topic FreeUP coupons not crediting
I just got credited through 4/13 on my two accounts - as expected, plus I got one credit on one account for 4/14 which is 24 cents (?) ...and the freeup.billaway.com website is sooo sloooow.

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