Cancelled FreedomPop accounts 3 months ago but got charged this month

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3 weeks 1 day ago #1 by min68
I've cancelled both my FreedomPop accounts 3 months ago, before they forced everybody to paid service. However found I was charged my credit card twice of 1c yesterday.
Right now I don't have account to login, and don't know how to contact Freedompop to let them stop that. I pm'ed Freedompop on Slikdeals (used to be helpful but now the user FreedomPop is always offline). Checked their facebook, seem last comment was 1 year ago.
Anybody has similar experience? How should I do?

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  • PEW
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3 weeks 1 day ago - 3 weeks 1 day ago #2 by PEW
Looking at my credit card history, it seems to get reversed within a week sometimes.

I got charged 1 cent on July 3rd. Once this 1 cent get reversed, I am going to have my CC replaced. BTW, I had fraudulent charges on 2 of my CC - very strange that 2 were fraudulently used... wonder if FP got hacked or if staff are stealing our card info.  If you have other CC registered, I would recommend having them all replaced ASAP.

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3 weeks 17 hours ago #3 by KentE
It's really over the top to think we need to replace credit cards because of this!
min68, I've had pretty good luck with contact via twitter @FreedomPopHelp
The other route is to dispute the charge with your credit card, tell them it's fraudulent, and you want to remove any authorization for recurring charges from FreedomPop.

(Honestly, I don't think these charges are intentional-- just layers of old FreedomPop automated billing systems kludged on top of each other. Doesn't change the fact that they need to stop it.)

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2 weeks 4 days ago #4 by akaLTD
Twitter is probably your best bet for contacting FP. They've always been quick to answer.

I had account where I paid for 1 SIM & got one for penny. I split one SIM to a new account. I cancelled that account before the deadline but the old SIM also still showed up on the original account, just couldn't access it. FP charged me for that non-active, non available split off SIM that I had no way to cancel it off the original account. It WAS cancelled on the new account. I told them to make sure ALL my accounts were cancelled as I didn't want any more charges & had no active service with them.

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2 weeks 4 days ago #5 by min68
Thanks all. I even don't have twitter acount, seems have to register one for Freedompop LOL

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2 weeks 4 days ago #6 by KentE

Twitter is probably your best bet for contacting FP. They've always been quick to answer.

I had account where I paid for 1 SIM & got one for penny. I split one SIM to a new account. I cancelled that account before the deadline but the old SIM also still showed up on the original account, just couldn't access it. FP charged me for that non-active, non available split off SIM that I had no way to cancel it off the original account. It WAS cancelled on the new account. I told them to make sure ALL my accounts were cancelled as I didn't want any more charges & had no active service with them.
 

Wow-- I had the same scenario with FreedomPop years ago, with a split-away line being active (for billing purposes only) on 2 different accounts. It was a pain to figure out what was going on, and a pain to get straightened out.  . I hadn't seen another report of that happening until now.  Glad you managed to figure it out!

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