Changes to Freedompop free plans

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1 week 2 days ago - 1 week 2 days ago #161 by PEW
Anyone have any luck getting through to freedompop? I'm thinking the credit card company's gonna get a lot of charge back requests in a month or two.

Update: I just put in a support ticket to support.freedompop.com/
I got a ticket with priority of LOW (LOL).  I've printed copies of the screens in case I have to put in a chargeback to my credit card company.

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1 week 1 day ago #162 by jamielih
I had great success getting through to FreedomPop via Twitter. I've been in constant contact with them since mid-January 2021 about my 7 accounts, transitioning them to Premium Voice, refunding recent topups in those accounts, & awaiting the yet-to-be-deployed-with-no-specific-date-available process for moving unrefundable topups to Premium Voice.

They have been very friendly, and did not try to brush me off with any non-sense. Yes, I'm surprised. They seemed very truthful, especially admitting to me that they will transfer the remaining unrefundable old topup charges one day when they develop a process, but have no idea when that one day will be. Annoying, but seemingly truthful -- they're not making any promises on the date.
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1 week 1 day ago #163 by Hungry-Hog
So, in order to make use of the old topups, you might have to pay for premium service for 10 years?
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1 week 1 day ago #164 by tech-stitch

Hungry-Hog post=51741 wrote: So, in order to make use of the old topups, you might have to pay for premium service for 10 years?

LOL!! Thats kind of how I felt and why I dropped the pursuit of the credit. 

On a serious note, hope that everyone pursuing credits get them!
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1 week 1 day ago #165 by gen13
I have 3 freedompop account/phone numbers I want to keep.  What is the best way to keep them if I don't want to pay any monthly fee ?

I can do the free plan if I spend the $10 for premium SIM.  The problem is I have to renew the free plan every month. If I forget or got too busy that month, I would still lose the numbers.

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1 week 20 hours ago #166 by jamielih

Hungry-Hog post=51741 wrote: So, in order to make use of the old topups, you might have to pay for premium service for 10 years?

Hopefully not 10 years, but either way, having not specific timeline of when we'll get old topups back is extremely annoying.

However, if you've had any topup credit added within the last few months, FreedomPop should be be able to refund those.

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6 days 15 hours ago #167 by PEW
Update: Looks like I am cleared now! I have a spreadsheet tracking my accounts so hopefully I did not miss anything. :)


FreedomPop Support
16 hours ago
Hello Valued Customer,

We are working to improve our service and experience for our customers. We are sorry to hear that you prefer to cancel your account. We have successfully canceled your account.

Thank you for being a part of the FreedomPop Family.

Please stay safe,
Your FreedomPop Support Team

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5 days 12 hours ago - 4 days 14 hours ago #168 by bingyee
public service message: If you plan to port your legacy freedompop number to another carrier, the PIN is not the one that shows on your account dashboard. I just found that out after a failed port. However, I got the correct PIN via chat.

I was also told that the correct PIN is a standard one for all legacy VOIP FP lines - sort of like how the PIN for porting out of Visible use to be 1212 for everyone. You can PM me for the standard PIN if you don't want to chat with FP.

PS:  I'm still having problems.  The issue may be that Xfinity thought that the FreedomPop line is a true cell phone line.  I have since been told by FreedomPop that Xfinity has to process the port as if the number coming over is a landline.

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2 days 23 hours ago #169 by gen13
What is the best way to keep the freedompop number if I don't want to pay any monthly fee ?

I can do the free plan if I spend the $10 for premium SIM. The problem is I have to renew the free plan every month. If I forget or got too busy that month, I would still lose the numbers.

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2 days 18 hours ago #170 by tech-stitch
Yes, it will go into expired mode. Thankfully, it does not kick the number right away. Best set up a calendar reminder to prevent that if the number is that important.

Also, check if you can get the SIM for .99 cents like I did about a month or so ago just in case I needed to park a number (I think it was Target that had it on sale). If going this route, it is best set it up using a wifi calling capable phone and set up Unlimited iMessages or RCS over WiFi. This way, you avoid the top up should you get spamed with texts or you end up actually using the line to make and receive calls. Also, disable all data to be safe on the phone, as 25MB is a joke.

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