Anyone have any luck getting through to freedompop? I'm thinking the credit card company's gonna get a lot of charge back requests in a month or two.
Update: I just put in a support ticket to support.freedompop.com/
I got a ticket with priority of LOW (LOL). I've printed copies of the screens in case I have to put in a chargeback to my credit card company.
I had great success getting through to FreedomPop via Twitter. I've been in constant contact with them since mid-January 2021 about my 7 accounts, transitioning them to Premium Voice, refunding recent topups in those accounts, & awaiting the yet-to-be-deployed-with-no-specific-date-available process for moving unrefundable topups to Premium Voice.
They have been very friendly, and did not try to brush me off with any non-sense. Yes, I'm surprised. They seemed very truthful, especially admitting to me that they will transfer the remaining unrefundable old topup charges one day when they develop a process, but have no idea when that one day will be. Annoying, but seemingly truthful -- they're not making any promises on the date.
public service message: If you plan to port your legacy freedompop number to another carrier, the PIN is not the one that shows on your account dashboard. I just found that out after a failed port. However, I got the correct PIN via chat.
I was also told that the correct PIN is a standard one for all legacy VOIP FP lines - sort of like how the PIN for porting out of Visible use to be 1212 for everyone. You can PM me for the standard PIN if you don't want to chat with FP.
PS: I'm still having problems. The issue may be that Xfinity thought that the FreedomPop line is a true cell phone line. I have since been told by FreedomPop that Xfinity has to process the port as if the number coming over is a landline.
Yes, it will go into expired mode. Thankfully, it does not kick the number right away. Best set up a calendar reminder to prevent that if the number is that important.
Also, check if you can get the SIM for .99 cents like I did about a month or so ago just in case I needed to park a number (I think it was Target that had it on sale). If going this route, it is best set it up using a wifi calling capable phone and set up Unlimited iMessages or RCS over WiFi. This way, you avoid the top up should you get spamed with texts or you end up actually using the line to make and receive calls. Also, disable all data to be safe on the phone, as 25MB is a joke.