My RedPocket FP CDMA $2.99 plan renewed today at 200min/500texts/200MB. I contacted tech support via chat and was told the 500MB offering was a mistake and the plan only has 200MB. I'm not happy about this since when FP had the plan it was 500MB for Sprint service.
There was just too many things stating 500mb for me to think it was an honest mistake. My receipt even shows 500MB. I guess grandfathering those in that signed up early as a good faith measure would bankrupt RP?
For those interested the Hello Mobile $5 500/500/500 plan with taxes included and the 2nd month free on Sprint might be a good plan. Hopefully those opting for Hello don't need to contact customer service for help, since that was a problem for me.
This is not a good start for Red Pocket's 'friendlier' and 'more transparent' handling of FreedomPop.
This cannot be an issue that they were unaware of, since many folks got the first month's allotment adjusted to 500MB based on the site information and receipt.
When I went to renew my line a few days ago, the 500mb was also indicated in the pre-refill description, and still appears on the receipt. My line renewed at 500mb, and then was rolled back to 200mb sometime in the next 2 days
Honestly, I understand that mistakes can happen. But it's been an uncorrected mistake for over a month, which is not what one might expect from Red Pocket's management.
And this is another situation where communication is bad-- they obviously know my email address, and emailed a receipt. If it's a mistake, why don't they email that information as well, instead of leaving each individual to go through support?