Any updates on the transition?

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1 week 3 days ago #39395 by KentE
Freedompop/Sprint/CDMA was VoIP on the free plans: there was an optional paid upcharge for "premium voice" that used cellular under certain conditions. (I think it was different for iPhone users, at least for a while, because of incompatibility between the iPhone native dialer and the FreedomPop app.)

I think everyone expected Ting to send out emails, and I still expect they will. Something is obviously not going by the plans with the transition, since earlier Ting info has disappeared, and there seems to be a lack of coordination between FreedomPop and Ting for transitioning. (The emails from FreedomPop, and from Ting, should obviously have been sent at the same time.) Whatever happens, I don't expect Ting to charge anyone anything until after emails have been sent from Ting.

Ting's previously posted offer for FP users (disappeared as of yesterday) did not include the typical Ting $6/mo line charge. Instead, it had a base $6 charge covering both the line and unlimited talk/text (for the cheaper of the 2 plans). I don't know if there will be changes to that when the offer reappears.

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1 week 3 days ago - 1 week 3 days ago #39397 by KentE
Okay, maybe a little clarity on the transition.......

Dennis Bournique (or PrepaidCompare.net, previously of PrepaidPhoneNews) just posted this over on Howard Forums.

www.howardforums.com/showthread.php/1914116-FreedomPop-has-been-sold-to-Red-Pocket?p=17083311#post17083311
In which he speculates that possibly the migration is a 2-step process: First, FreedomPop transitioning our data-only VoIP lines to a standard Sprint line, and then Ting taking over those lines. (He's just postulating that as a possibility, without any specific information other than the next link, and logic-- but Dennis is very experienced & usually makes good guesses......)

He includes this link from Ting's help site:
help.ting.com/hc/en-us/articles/360026236954
in which Ting says the transition to Ting is expected mid-month, and that in the meantime our service remains at FreedomPop, and only FreedomPop can assist with issues or questions. That makes sense with the 2-step transition Dennis postulates, and kind of jives with what we've seen. (Emails from FreedomPop about the lines being reconfigured, but no info yet from Ting.)

My takeaway-- Ting may not be dropping the ball at all here: we're seeing FreedomPop's typical muddled information about what's going on.
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1 week 3 days ago #39413 by PEW

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1 week 1 day ago #39443 by ZZWang
My fp phone is now upgraded to native voice. I noticed fp site is not counting these new minutes. Not sure about next step.
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1 week 1 day ago #39448 by joseph

ZZWang wrote: My fp phone is now upgraded to native voice. I noticed fp site is not counting these new minutes. Not sure about next step.


You have CDMA/Sprint or GSM/AT&T?

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1 week 21 hours ago #39449 by ZZWang

joseph wrote:

ZZWang wrote: My fp phone is now upgraded to native voice. I noticed fp site is not counting these new minutes. Not sure about next step.


You have CDMA/Sprint or GSM/AT&T?


CDMA/Sprint

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1 week 19 hours ago - 1 week 19 hours ago #39450 by KentE

ZZWang wrote:

joseph wrote:

ZZWang wrote: My fp phone is now upgraded to native voice. I noticed fp site is not counting these new minutes. Not sure about next step.


You have CDMA/Sprint or GSM/AT&T?


CDMA/Sprint


The next step is to wait for an email from Ting, detailing the process for moving to Ting. I'm sure there will be posts here when it starts showing up.

In the meantime, good observation about FreedomPop not counting minutes after the transition to cellular voice/sms. Their dashboard may never have been configured to do this for the free plans that had VoIP minutes only-- minutes used might show up after a delay for reporting from Sprint, or FreedomPop may not bother with creating a process to report them to us, since it's only for a short time before the move to Ting. I'd play it safe and try to stay within your usual usage pattern, though.

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1 week 19 hours ago - 1 week 15 hours ago #39451 by KentE
I checked up on 2 FreedomPop CDMA/Sprint phones yesterday.
One has not received the 'transition' email notice from FreedomPop, and continues to work with data and VoIP calling-- although strangely outgoing texts do not work. I"m leaving this one as is until I get the email or it stops working. I have some concerns about the eventual updating process since I bought this phone directly from FreedomPop (back in 2015), and it has custom FreedomPop software modifications. (No native texting app, and FP Messaging pre-loaded and not removable unless I do it through root access.)

The 2nd line did receive the transition email, and had no data (repetitive error 67). (I did not have FreedomPop Messaging loaded on this phone, so could not check VoIP calling or text.). I did the ##72786# carrier reset, which worked fine, and it now has cellular voice & text, and working data again. I also had some concerns about this phone provisioning successfully-- it's Android 4.04, 2-frequency, and I believe on the banned list that bars it from being newly activated on the Sprint network. (Solely because it may not be capable of reaching the provisioning/PRL update servers any more.) Anyway, it seems to have worked. I would have replaced this phone earlier with a later phone, except for FreedomPop's complicated system of "swapping" a phone on a line.

For those who have tried the carrier reset, and are not sure if it worked, I'm aware of at least 3 ways to check:

1) On FreedomPop VoIP, the phone number showing in the Settings/About Phone menu never showed your FreedomPop number-- it was a random number, or the phone number last used on a traditional carrier. After successful transition, the number will match your FreedomPop number.

2) Try sending a text from the native messaging app, if it exists on your phone (which it likely does unless you bought the phone directly from FreedomPop). This app would not work under FreedomPop VoIP.

3) You could test for cellular voice calling-- easy if you don't have FreedomPop Messaging loaded, and more complicated if you do, since FP Messaging hijacks the native dialer. You might need to disaable or remove FP Messaging, or reset the permissions for the dialer to default.

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1 week 16 hours ago #39454 by tech-stitch
Noticed my hotspot was not counting minutes, now I understand why.

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5 days 10 hours ago #39488 by ZZWang
Seems my account is already with Ting.
Ting.com/freedompop
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