FreedomPop quietly moving some free Sprint plans to paid plans, unless opt-out

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3 weeks 3 hours ago #38040 by KentE
I originally noticed information about this from Dennis Bournique's PrepaidCompare.net .

The info about this is laid out pretty well here:
bestmvno.com/freedompop/some-freedompop-customers-having-free-plan-automatically-upgraded-to-paid/

The skinny: FreedomPop is sending emails to some customers on their free Sprint plans about an 'offer' to upgrade to a $3.99/mo paid plan-- but it's an opt-out offer. If you don't confirm via your FreedomPop dashboard that you want to remain on the free plan, you'll be "upgraded" to the paid plan automatically.

Not all accounts have received this email-- mine haven't. If yours haven't, it may be rolled out to additional accounts over time. It apparently affects only the Sprint plans, not the LTE SIM plans. (So far.)

This is a pain, since my FP/Sprint devices have become more useful and important to me after they've reduced the effective data availability on the LTE SIMs. (And yes, I think it's probably breaking some rules with the opt-out presentation.......)

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3 weeks 2 hours ago #38041 by tech-stitch
Thanks! I am starting to convince myself to shut down the two Sprint devices I have within. We will see how this process evolves.

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2 weeks 6 days ago #38048 by PEW
Looks like FP is hoping people don't notice the charges. Anyone getting this should file a chargeback on their credit card. When the card processors call, they'd listen. If the card issuer refuse to help, document the encounter and file a complaint with (FTC?)... I had a claim that the bank refused to help with a few years ago and recently got about $200 repatriation (bank got fined for not following the law).
The following user(s) said Thank You: Chelle

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2 weeks 6 days ago #38049 by woo_24
I only received the email on one account but they tried to update two others without notification. All mine are now downgraded and I’m saving the confirmation emails in case.

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2 weeks 5 days ago - 2 weeks 5 days ago #38059 by PEW
Found two and canceled tohe 'free trial', looks like FP forced a $20 deposit one account that had no top-up without permission, the other one that did have top-up did not get additional deposit levied!

Both lines had data usage, while the zero usage were left alone. Downgraded both lines to the free plan and will have to see how to get my unauthorized top-up back.

BTW, checked my email account and also trash and junk, no email from Freedompop whatsoever (I did get email confirming downgrade).


6/5/19 6:03 PM 137434826 Credit - Account Balance US$20.00
6/5/19 12:03 PM 137389279 Why Pay More? Phone 750mb US$0.00

6/5/19 10:12 AM 137376530 Retention 750MB (3G/4G) US$0.00

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2 weeks 5 days ago #38061 by PEW

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2 weeks 5 days ago #38062 by PEW
So looks like if you pre-emptively put a top-up on your account (option of $10 or $20), that may prevent a default top-up of $20 for downgrading...

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2 weeks 5 days ago #38064 by KentE

PEW wrote: So looks like if you pre-emptively put a top-up on your account (option of $10 or $20), that may prevent a default top-up of $20 for downgrading...


PEW, I want to make sure I understand....
Are you saying that your account was charged the $20 fee at the time of downgrading back to the free plan?

I've seen a few reports of this on other forums, but most of those did not have complete details, seemed possibly to be comingled with general FreedomPop complaints, etc., so it was hard to give the reports much credence.

You, on the other hand, seem to be an experienced and careful FreedomPop user.

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2 weeks 5 days ago - 2 weeks 5 days ago #38065 by PEW
Yep, no notification was given but the acct with $0 top-up was charged $20 top-up when I downgraded. No email was received regarding the change to a paid plan. I did receive email notification when I downgraded back to free plan.

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