The skinny: FreedomPop is sending emails to some customers on their free Sprint plans about an 'offer' to upgrade to a $3.99/mo paid plan-- but it's an opt-out offer. If you don't confirm via your FreedomPop dashboard that you want to remain on the free plan, you'll be "upgraded" to the paid plan automatically.
Not all accounts have received this email-- mine haven't. If yours haven't, it may be rolled out to additional accounts over time. It apparently affects only the Sprint plans, not the LTE SIM plans. (So far.)
This is a pain, since my FP/Sprint devices have become more useful and important to me after they've reduced the effective data availability on the LTE SIMs. (And yes, I think it's probably breaking some rules with the opt-out presentation.......)
Looks like FP is hoping people don't notice the charges. Anyone getting this should file a chargeback on their credit card. When the card processors call, they'd listen. If the card issuer refuse to help, document the encounter and file a complaint with (FTC?)... I had a claim that the bank refused to help with a few years ago and recently got about $200 repatriation (bank got fined for not following the law).
Found two and canceled tohe 'free trial', looks like FP forced a $20 deposit one account that had no top-up without permission, the other one that did have top-up did not get additional deposit levied!
Both lines had data usage, while the zero usage were left alone. Downgraded both lines to the free plan and will have to see how to get my unauthorized top-up back.
BTW, checked my email account and also trash and junk, no email from Freedompop whatsoever (I did get email confirming downgrade).
PEW wrote: So looks like if you pre-emptively put a top-up on your account (option of $10 or $20), that may prevent a default top-up of $20 for downgrading...
PEW, I want to make sure I understand....
Are you saying that your account was charged the $20 fee at the time of downgrading back to the free plan?
I've seen a few reports of this on other forums, but most of those did not have complete details, seemed possibly to be comingled with general FreedomPop complaints, etc., so it was hard to give the reports much credence.
You, on the other hand, seem to be an experienced and careful FreedomPop user.
Yep, no notification was given but the acct with $0 top-up was charged $20 top-up when I downgraded. No email was received regarding the change to a paid plan. I did receive email notification when I downgraded back to free plan.