iPhone 5 Data Not Working

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2 years 4 months ago #6181 by jpan84
Replied by jpan84 on topic iPhone 5 Data Not Working

mmfacemm wrote: I tested my iphone that used to work and data is not working. So maybe it is happening to all iphone users? I'll reach out to cellnuvo to see if they know anything. I'm getting service update fail errors now too.

The other person I know who was trying to get an iphone set up couldn't get it to work at all so gave up. They had service update failed errors. Same as what I am getting now :(


Were you saying that data worked for you on Nuvo in the past or only on another MVNO?

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2 years 4 months ago #6183 by mmfacemm
Replied by mmfacemm on topic iPhone 5 Data Not Working
It worked on cellnuvo with my iphone in the past. It is now working again after I got the service update to complete.

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2 years 4 months ago #6184 by Oldbooks1
Replied by Oldbooks1 on topic iPhone 5 Data Not Working
It might be worth the sim removal trick and if that does not fix it to attempt a restore . The other thing that can be done is check apn settings. These can all be done by a user.

Of course if Data has never worked location has not been excluded yet.

An account refresh would be safer that 2 swaps and might be worth trying first.
Ideally CellNUVO should confirm LTE is working at the account level.

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2 years 4 months ago #6185 by jpan84
Replied by jpan84 on topic iPhone 5 Data Not Working
Unfortunately sim removal didn't work, and iPhone doesn't have APN settings (at least not on Sprint). Also, I have perfectly good Sprint signal, and have used both R+ and FP in the past. What were you saying about acct refresh or Nuvo support confirming LTE (w/o typos and w/ more clarity please)?

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2 years 4 months ago #6187 by jpan84
Replied by jpan84 on topic iPhone 5 Data Not Working
Perhaps it was just a temporary server issue on Nuvo's part based on what @mmfacemm said about data working in the past, but my data still isn't working.

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2 years 4 months ago #6188 by mmfacemm
Replied by mmfacemm on topic iPhone 5 Data Not Working

jpan84 wrote: Perhaps it was just a temporary server issue on Nuvo's part based on what @mmfacemm said about data working in the past, but my data still isn't working.


Could have been a sprint server issue. The tello meid checker is throwing out odd results today too. Doesn't explain your particular data issue though.

Sometimes when you swap in a new phone it just doesn't work properly. In the R+ days the quick fix was to swap a new phone in and then swap the phone you want back in. That seemed to fix many problems. That is all I can suggest right now.

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2 years 4 months ago #6189 by jpan84
Replied by jpan84 on topic iPhone 5 Data Not Working
Well darn, it looks like it'll take at least another day or two for me to get up and running considering how slow CS is.

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2 years 4 months ago #6202 by jpan84
Replied by jpan84 on topic iPhone 5 Data Not Working
Update
CS seems to insist that swapping devices doesn't help, so they have done a couple of network resets for my device to no avail. They will contact Sprint to sort out my device's "handshake" with the network.

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2 years 4 months ago #6224 by jpan84
Replied by jpan84 on topic iPhone 5 Data Not Working
Update 2

I'm no longer having issues with my data connection. Nuvo said in an email that they would submit a ticket to Sprint to reset the device's "handshake" with the network. Whether they did that, a device swap, or nothing, I don't know. Anyway, it worked after an iTunes restore and ##update# over wifi.
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2 years 4 months ago - 2 years 4 months ago #6227 by mmfacemm
Replied by mmfacemm on topic iPhone 5 Data Not Working
Great stuff! Good job cellnuvo
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