I just activated an iPhone 5 on Nuvo a day ago, and everything works except data connection. Whether I'm on LTE, 3G, or 1x; the phone either says I'm not subscribed to cellular data or could not activate cellular data network.
Iphones are not officially supported yet. How did you get it onto your account? Did you activate an android phone first and then contact support to swap in an iphone? Or were you able to sign up with an iphone from
(that it usually blocked) ?
The way the system works is that you need to install the cellnuvo app and input an activation code to activate the device first before you can use it fully. The iphone app is currently in development and is overdue. So there is no way to directly complete activation until that is launched.
I did contact support to swap it in, but I don't see why it wouldn't have worked if I had just activated it normally. I get that iPhones aren't fully compatible with Nuvo due to lack of an app, but using the network shouldn't be a problem. I use another Android phone to earn credits.
I tested my iphone that used to work and data is not working. So maybe it is happening to all iphone users? I'll reach out to cellnuvo to see if they know anything. I'm getting service update fail errors now too.
The other person I know who was trying to get an iphone set up couldn't get it to work at all so gave up. They had service update failed errors. Same as what I am getting now
Okay I managed to get a service update completed and my data works now.
I have no idea what to suggest to get yours to work. Perhaps ask customer service to swap back in your android phone, update the activation code in the app with a new one. Then swap in the iphone again. Maybe the refresh might help. The old swap in and out trick.