iPhone 5 Data Not Working

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2 years 4 months ago - 2 years 4 months ago #6168 by jpan84
I just activated an iPhone 5 on Nuvo a day ago, and everything works except data connection. Whether I'm on LTE, 3G, or 1x; the phone either says I'm not subscribed to cellular data or could not activate cellular data network.

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2 years 4 months ago - 2 years 4 months ago #6169 by Oldbooks1
Replied by Oldbooks1 on topic iPhone 5 Data Not Working
Are you sure you have the right sim?
The 5 has a less common model.

If you are confident about that, try toggling Data off/on and then ##CLEAR#. and ##UPDATE#.

ETA: Check ICCID on account matches phone.

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2 years 4 months ago - 2 years 4 months ago #6170 by jpan84
Replied by jpan84 on topic iPhone 5 Data Not Working
I know I have the right SIM b/c I've used it on R+ before. I have also clear subscriber settings and updated profile to no avail. (To clarify, voice and text work fine.)

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2 years 4 months ago - 2 years 4 months ago #6171 by mmfacemm
Replied by mmfacemm on topic iPhone 5 Data Not Working
Iphones are not officially supported yet. How did you get it onto your account? Did you activate an android phone first and then contact support to swap in an iphone? Or were you able to sign up with an iphone from www.cellnuvo.com (that it usually blocked) ?

The way the system works is that you need to install the cellnuvo app and input an activation code to activate the device first before you can use it fully. The iphone app is currently in development and is overdue. So there is no way to directly complete activation until that is launched.

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2 years 4 months ago #6172 by jpan84
Replied by jpan84 on topic iPhone 5 Data Not Working
I did contact support to swap it in, but I don't see why it wouldn't have worked if I had just activated it normally. I get that iPhones aren't fully compatible with Nuvo due to lack of an app, but using the network shouldn't be a problem. I use another Android phone to earn credits.

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2 years 4 months ago - 2 years 4 months ago #6174 by mmfacemm
Replied by mmfacemm on topic iPhone 5 Data Not Working
I tested my iphone that used to work and data is not working. So maybe it is happening to all iphone users? I'll reach out to cellnuvo to see if they know anything. I'm getting service update fail errors now too.

The other person I know who was trying to get an iphone set up couldn't get it to work at all so gave up. They had service update failed errors. Same as what I am getting now :(

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2 years 4 months ago #6175 by jpan84
Replied by jpan84 on topic iPhone 5 Data Not Working
@mmfacemm I'm not getting any service update errors. Are your voice and text working fine too?

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2 years 4 months ago - 2 years 4 months ago #6176 by mmfacemm
Replied by mmfacemm on topic iPhone 5 Data Not Working
What happens when you do ##873283# That is where the service update failure comes from.

Yes voice and text work fine.

My data used to work so this is odd. I have a feeling it has to do with their iphone app testing or something. Maybe the app is coming.

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2 years 4 months ago #6178 by jpan84
Replied by jpan84 on topic iPhone 5 Data Not Working
I sure hope the app comes soon. Anyway, here is a successful service update just now ibb.co/jEUtdQ .

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2 years 4 months ago - 2 years 4 months ago #6180 by mmfacemm
Replied by mmfacemm on topic iPhone 5 Data Not Working
Okay I managed to get a service update completed and my data works now.

I have no idea what to suggest to get yours to work. Perhaps ask customer service to swap back in your android phone, update the activation code in the app with a new one. Then swap in the iphone again. Maybe the refresh might help. The old swap in and out trick.

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