I agree that it's not in Stephanie's wheelhouse to explain anything to users at this point. Regardless of whether or not she desires to do so, this is something that belongs to management or owners. (And I doubt Stephanie is still there to sweep up the mess, either.)
It was in Stephanie's wheelhouse to handle some customer interface-- and the couple of times I communicated with her, I found her pleasant, proactive, and relatively efficient (even if not fast to respond). I wish her well.