Phone Installment Plan - FYI

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1 month 4 days ago - 1 month 4 days ago #34486 by mmfacemm
Yes thanks tech-stitch. The redpocket annual plan option is also frozen too btw.

I do think that those with redemptions already confirmed in the system should get their payments when the 7-10 days has run its course. Surely that is a better cut off point. Especially those who waited even longer than 7-10 business days already!

I too am curious how this will all play out and how they will make no limits work. It doesn't sound promising. I for one was happy with the current system and hope they don't take away everything that was good with it just to remove the limits.

I've asked for more info and will post it if anything comes through.
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1 month 4 days ago #34487 by drysun
Replied by drysun on topic Phone Installment Plan - FYI
I have to wonder how it was abused in the first place (I have only used it for monthly cell phone payments of $10 to redpocket, yes I know a year would have been cheaper, but that wasn't available initially). Especially if they are going to get rid of monthly limits in the "new" update, that sounds like it makes their money flow even more precarious and possibly exploitable?!
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1 month 4 days ago #34488 by just-a-cat
Need clarification....

I will be getting my new phone bill from Sprint soon, probably by tomorrow based on previous months. I usually make the payment through the CN app as soon as I get the bill which is always due on the 10th of the next month.

Will this have any bearing on making my payment and it's being sent on to Sprint before the 10th of next month? Or does this only concern phone purchases?

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1 month 4 days ago - 1 month 3 days ago #34489 by tech-stitch
Agreed! I look forward to your update mmfacemm. As far as I know, this is impacting phone ours and the Annual plan purchase based on what was posted.

I can share they processed our monthly phone payments within 24 hours.

Edit:
I placed my order on 01/Feb/19 7:25 PM. That said, certainly 10 business days as required by them and the prior interactions with them within that same request. Let's see how long it takes.

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1 month 3 days ago #34490 by drysun
Replied by drysun on topic Phone Installment Plan - FYI

just-a-cat wrote: Will this have any bearing on making my payment and it's being sent on to Sprint before the 10th of next month? Or does this only concern phone purchases?


I did a deposit for my red pocket 1-2 days ago and it showed up today on my red pocket account, so it might be just the purchases where you "bank" money for a bigger purchase.
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1 month 3 days ago #34501 by Mark
Replied by Mark on topic Phone Installment Plan - FYI
So they need to update their website promptly

"Some of our subscribers have even earned enough for the latest iPhone in less than 1 month."
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1 month 3 days ago - 1 month 3 days ago #34521 by lexusl21
I really think Doom is on the way. If cellnuvo was going to continue with Amazon why would they hold all payments?

Why do they insist on punishing everyone for a few?

From my perspective I think cellnuvo has a way of pushing away their supporters.

The other thing that I dislike. Is they always hit you with bad news and then silence. What they should be doing is scrambling to explain exactly what's going to happen. Not silence.

Someone will say ,well there's no reason to panic until we get the news. My opinion we already got the news with the Halt of Amazon payments.

Many of us have stuck around with cellnuvo during their almost collapse. We deserve rewards not punishment IMHO.

Does anyone see a rainbow here?
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1 month 3 days ago #34523 by ceka
Replied by ceka on topic Phone Installment Plan - FYI
As being one of the patiently waiting for an Amazon gift card, I just received an email from Cellnuvo:

"We are finalizing a major update on our app and this update will be changing the phone installment program, until such time as we finalize the update we are holding all pending phone installments. While this new update is going to include a lot of user requested changes, including more ads and new ad partners, we are also forced to update our phone installment program, as a small portion of our users have abused certain portions of this program.

This new update will bring one big change that we think you’ll love - no more monthly limits!

We anticipate this update will be live soon.

Thanks for your patience as we launch this update. Rest assured your order will be processed so you can purchase your device- we appreciate your patience in the meantime and will update as soon as possible. Thanks!"

I don't like the term "abuse" in this context. Unless some users broke into the system and stole Gold, they must be talking about some unintended consequences created by their own rules (?) Doesn't being paid for watching the same ad, each time, over and over again, fall into the same category?
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1 month 3 days ago - 1 month 3 days ago #34524 by tech-stitch
I just recently received a response to my questions, so at least they are responding (within 24 hours).

They have apologized for the delay and explained that "When you received our message that it would be 7-10 business days on Feb. 4 we did not realize this developer update would interfere with our phone installment program."

That said, who knows how this is tracked on their database. They did further elaborate and stated "Please be assured that you definitely will be receiving your funds through Amazon as soon as we possibly can."

They also went on to add that the issue was escalated to see if resolution could be provided sooner but "unfortunately due to this update and it's interference with our phone installment/Red Pocket annual plan programs, we have to delay the order. We appreciate your patience and know that we are working to get this resolved as quickly as possible so you can get your device or plan."

All in all, it looks like there is hope unlike total silence. Sure, I am not happy regarding the hold up. Still, as long as they remain in business, honor their promise (my gold can be used as intended), and continue to pay my bill, I will be satisfied. After all, just like everyone else, I want them to succeed and improve.

Edit:
Those are some good questions. My guess is that some made new accounts to circumvent the 1 plan / device limit per year since they were lenient with the number of accounts. For our 7 lines, there are three of us with two accounts each (one for phone installments and one for bill payments). At least we have the piece of mind that we consulted this with them prior to going that route and they were ok with that. As far as ads, who knows how that works.
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1 month 3 days ago - 1 month 3 days ago #34525 by mmfacemm
I heard the same that they will be processing amazon payments again once the update is rolled out. Apparently whatever they are doing with the update has disrupted their ability to make payments temporarily but we are assured that payments will resume again. It will still be as amazon egift cards. Support are not aware of any upcoming changes to the program other than monthly limits being lifted.

So apart from the delay it doesn't sound like anything bad is happening as far as we have been told. How long the delay will be is the big question.

Monthly payments towards your plans are not impacted and are being processed as normal. It is just the amazon ones that are delayed.
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