Does anyone here subscribe to the $29.99 AT&T DataConnect Pass of "Unlimited MB for 30 days - LTE rate plan", ...and is able to pay for it with CellNuvo Gold? I just signed for it, it works great, but I have issues with my account being recognizable by CS of AT&T - I can't get to the Prepaid CS because the system doesn't recognize my credentials, and the Postpaid CS says, the account is Prepaid... - so I don't want to try to pay for it through CellNuvo app and fail (?) I hope things will get straighten up, since the account is new, but I surely would appreciate any help from someone who has already done it.
I haven't had any direct experience with AT&T, either Prepaid or Postpaid, but I did contact CellNUVO customer service back in November to ask if Prepaid worked the same as Postpaid for payments on their app. According to the reply I got, it does:
If you decide to switch to AT&T (pre-paid works in the same way as post-paid
through our system), you'll fill out the top up request the same way.
Mobile device number in the payment account field, and AT&T does also
require your passcode for payment (otherwise they charge a processing
fee) so you would enter that in the Other info field.
Not sure if that helps with your "Catch 22" or not, but good luck and please let us know how everything works out for you.
Thank you Diedrich_Duo and mmfacemm. Your experiences tell me that as long as my number is recognizable by the AT&T system, and I have a passcode/pin, I should be able to pay with Gold. I hope, I can achieve that.
The way to sign up for the plan I have, is through this landing page:
After providing the IMEI, SIM number, choosing the unlimited plan, providing name, address, phone number, CC number, setting an auto-payments (good for $5 monthly discount - before discount it's $35), creating my password (but no passcode/pin), and doing the first payment, I immediately received this email:
" AT&T Domestic Data Plan Purchase Confirmation
Dear Valued Customer,
You have purchased the Unlimited MB for 30 days - LTE rate plan, and your account login is (my email here). Please keep this information. You'll need it to access your account later through Settings on your iPad.
Be sure to make a note of your Mobile Device Number: (10 digit number here). If you contact customer care later about this subscription, you'll need to give them this number.
Your purchase amount was $29.99. If you paid by credit or debit card, this charge will appear on your statement as AT&T Data. Please keep this email as your receipt.
To review the full terms of service for DataConnect Pass, go to
. Continuing to use this service confirms your acceptance of these terms.
PLEASE DO NOT REPLY TO THIS MESSAGE
All replies are automatically deleted. For account management, please go to Settings on your iPad or att.com/ipadlanding.
My data plan works, and I'm able to login to my account through the same landing page (email and password). The problem is, like I mentioned earlier, My Mobile Device Number is not recognized by the Prepaid system (denying access to Prepaid CS) and the Postpaid CS person (no number was needed for access) wasn't very helpful today. I need some time to figure this out...
Assuming that you've just signed up for your plan, and already paid for this month, you might want to try requesting next month's payment via the CN app right away and get it done early (unless AT&T specifically prohibits payments this far in advance). That way, if there are any problems when CN tries to process your payment, they will have more time to figure it out and let you know what, if any, other or extra info will be needed to get the payment through before the next one is officially due.
It's a long story, because I spent hours on the phone, talking to various AT&T representatives, being transferred to different departments, some of which were kicking me off, because they were not recognizing my credentials, ...and visiting an AT&T store.
First, I didn't have a pin. When I called, the AT&T CS person said, that she couldn't do anything with my account without one, but after a couple of trials with random questions/answers, using numbers I wasn't providing at signing up for the plan (?), she created/recreated one - so now - hurray, I have a pin!
With this information, Cellnuvo was able to deposit a payment to my account - I received an email from AT&T confirming this, but my account, visible to me after logging in through the iPad landing page (the only login I have), doesn't provide such details. I was advised (by CS) to create myAT&T account, to be able to see and do more... Unfortunately, contrary to CS recommendations, a prepaid account holders can't have one (?)
The next for me was just to wait and see, what would happen to the $30 deposited, when the $29.99 auto-payment is due. The day came, and my credit card got charged, leaving the $30 credit balance untouched. A CS person suggested reversing the CC charge, but was unable to do so, so she transferred me to the "financial" department, where my account was invisible to them... (?)
The last suggestion I was given, is to disable the auto-payment, so the system would use the money deposited, ...but the 30-day charge would increase by $5 if I do that, so I'm not sure if I wanted to do this...
I also have a T-Mobile account with auto-payment enabled for discounted price, Cellnuvo pays for it in advance of the scheduled payments, and the balance is used first, no problem.
Since my last post, I decided to stop the auto-payment, and even deposited more money to my balance through CellNUVO - that didn't work either.
Here is the end of the story. I hope it could be useful to someone.
On this particular account, called "session based", AT&T knows how to accept third party payments, ...and keep it there, but doesn't know how to use it! Each time my payments were due, my credit card on file was being charged, even though there was money in my balance, ...or my service would stop with auto-payment turned off. Anything I tried through AT&T's Customer Service did not work, so finally I asked them to exercise the only option they offered me - to refund the money to the payer - CellNUVO. I thought CellNUVO needed the money more than AT&T.
I didn't think that getting the money back from CellNUVO would be possible, but I tried. I contacted CN's Support, and they, contrary to my expectations, kindly refunded the Gold I used for the payments. I still might never see the real money, but I liked their human touch, especially now, in times of doom and gloom. Thank you CellNUVO!
I'm not impressed with AT&T's CS, but I love the unlimited data plan, so I keep it.