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michellesmith89898 wrote: I made a typo in my original post. When I inserted an AT&T prepaid SIM in the Moto e6, it said that it was carrier LOCKED, not carrier unlocked as I previously posted.
Inserting the AT&T SIM did not change the results. I still cannot access the unlock app.
I have no idea how to unhide an app. As previously stated, the unlock app is on the phone. I just can't open it and use it. I can see it in the list of phone apps in the phone's settings.
michellesmith89898 wrote: Since "Disable" is grayed out for the unlock app, I would assume that the app is enabled.
I also assume that it is enabled, since I can "force stop" the app.
I just don't understand why I cannot open the app.
This may or may not be important: When I called T-Mobile, they said that their records show that the device has never been used on their network. However, I made 2 calls and one text using the phone yesterday. I did not add the $100 refill until early this morning.